Making a Complaint
Here at Rodericks Dental Partners, we take any complaint against us very seriously and aim to resolve each one as soon as possible. Our Complaints Policy ensures all lines of communications are kept open throughout the complaints process.
Please contact us if you have any concerns about the service we provide:
Dental Practice
If you are unsatisfied with the service you received at one of our dental practices, please contact the practice manager. For contact details, please click here and search for your practice. If you prefer that your complaint is handled by a member of our field operations team, please email info@rodericksdental.co.uk.
England
If your complaint is about NHS primary care services you may wish to raise your complaint directly with the local Integrated Care Board (ICB), instead of with the practice.
The ICB will then investigate the complaint with the dental provider, on your behalf. Contact details for your local ICB can be found on the NHS England Website, Find your local integrated care board (ICB) - NHS (www.nhs.uk).
If you would like assistance in making a complaint, you may wish to contact the NHS Complaints Advocate Service, this is independent of the NHS and tailored to individual client need. Contact your local health watch to find out who provides this service in your area. Find your local Healthwatch | Healthwatch.
The Dental Complaints Service is available for Private Patients on 020 8253 0800. There may be other advocacy services available in your area.
NHS patients that are not satisfied at the end of local resolution, may approach the Parliamentary and Health Service Ombudsman. The service is free for everyone.
To take a complaint to the Ombudsman, go to https://www.ombudsman.org.uk/making-complaint or call 0345 015 4033. It is important that you make the complaint as soon as you receive our final response, as there are time limits for the Ombudsman to look into complaints.
For our complaints policy please click here
Wales
We aim to resolve complaints locally in line with ‘Putting Things Right’.
However, if you would prefer not to raise a concern directly with the practice, or we have not been able to resolve your concern or complaint to your satisfaction, you can also contact the Health Board, details below.
Briton Ferry, Chapel Street, Cwmtawe, Llangyfelach, Pentrepoeth, St James, Townhill and Trallwn
https://sbuhb.nhs.wales/about-us/complaints-feedback/complaints/
Bryant, Cefn Coed, Courtland, Fountain and Whitcombe
Concerns and complaints - Cardiff and Vale University Health Board (nhs.wales)
WestQuay
Concerns and Complaints - Cwm Taf Morgannwg University Health Board (nhs.wales)
For NHS patients if you would like assistance in making a complaint Llias can offer free independent advice and support.
Llais
Third floor
33-35 Cathedral Road,
Cardiff
CF11 9HB
Telephone: 02920 235558
Email: enquiries@llaiswales.org
Rydym yn croesawu galwadau a gohebiaeth yn Gymraeg / We welcome calls and correspondence in Welsh.
Website: llaiswales.org
If you are not satisfied with the health board or trust’s response, you can contact the Public Services Ombudsman for Wales, 1 Ffordd yr Hen Gae, Pencoed, CF35 5LJ, Tel: 0845 601 0987, Fax: 01656 641 199, E-mail:ask@ombudsman-wales.org.uk, Website: www.ombudsman-wales.org.uk to request an independent review.
For our complaints policy please click here.
Website
For concerns about anything featured in our website, please complete the contact us form. A member of our Central Operations Team will contact you within two working days to discuss the matter further. We hope to speak with you soon and set about resolving any issues that you may have.
If you are not satisfied with our investigations and implementations, you may wish to notify the governing bodies detailed below and take your complaint further. However, it is our intention to resolve issues quickly and effectively and to keep you informed of all outcomes including any changes we have put in place.